TELIN Announces Strategic Partnership with Call Center Dashboards

Fri, 16 Jan 2026 18:14:15 -0500

Telin Partners with Call Center Dashboards to Expand Analytics Capabilities for 3CX Partners

TELIN has announced a strategic partnership with Call Center Dashboards (CCD), a cloud-based analytics and reporting platform purpose-built for the 3CX phone system. As part of this partnership, Call Center Dashboards is now listed as an approved vendor in the TELIN One.AppStore, giving partners simplified access to pre-vetted, fully integrated applications that can be easily bundled, deployed, and managed alongside TELIN’s core services.

The TELIN One.AppStore enables partners to accelerate solution delivery, reduce integration complexity, and bring differentiated, value-added services to market faster—without adding operational overhead.

Advanced Analytics Beyond Native 3CX Reporting

Call Center Dashboards delivers real-time dashboards and wallboards, advanced historical reporting, and business intelligence insights that extend well beyond native 3CX reporting capabilities.

The platform operates using a lightweight service installed directly on the 3CX server, securely capturing live events and database changes. This data is processed in the cloud and presented through customizable dashboards, detailed reports, APIs, and automated notifications.All with minimal impact on server performance.

Faster Time-to-Market for TELIN'S Partners

By making Call Center Dashboards available through the Telin One AppStore, Telin empowers partners to:

Accelerate deployment of analytics-driven solutions
Reduce integration and operational complexity
Deliver differentiated contact center and business intelligence offerings
Expand service portfolios with trusted, carrier-grade applications

The AppStore model supports rapid time-to-market while ensuring partners can confidently offer solutions that meet enterprise performance and reliability standards.

Enterprise-Grade Analytics for Contact Centers and Beyond

Through this partnership, TELIN partners gain access to enterprise-grade analytics tools that support a wide range of use cases, including contact centers, sales teams, and support environments.

Key capabilities include:

Real-time monitoring of agents, queues, and call activity
Advanced historical reporting with deep filtering and drill-downs
Business intelligence dashboards that surface trends and operational risks
Automated report subscriptions and alerts for proactive management

Partner Perspectives

“Our hip with Telin llows us to bring enterprise-grade nalytics nd real-time visibility to 3CX partners in a simple, scalable way.” said Ivan Ivanov, Principal Consultant at Call Center Dashboards. “Together, we’re enabling partners to deliver more value, improve customer outcomes, nd turn call data into actionable insight.”

“At TELIN, our focus is on equipping 3CX partners with solutions that scale and deliver measurable value,” said Spenser Lee, CEO of Telin. “Listing Call Center Dashboards in the TELIN One.AppStore strengthens our contact center ecosystem and gives partners access to enterprise-level analytics through a streamlined, partner-friendly delivery model.”

Learn More

Call Center Dashboards for 3CX | TELIN One AppStore
More information about Call Center Dashboards is available at www.callcenterdashboards.com, with a live demo accessible at demo.callcenterdashboards.com.