TELIN'S SUPPORT
Support is not just a service—it's a TELIN's core pillar.
Support: A Core Pillar of the TELIN Partner Program
At TELIN, world-class customer support isn’t a department. It’s a foundation of our Partner Program.
We know that fast, effective, and expert help is the difference between a satisfied partner and a frustrated one. That’s why our support services are structured to go beyond issue resolution.
We empower you to grow!
TELIN’s support isn't outsourced or scripted. It’s engineered from the inside, built by our expert teams who design and deliver the very solutions we support. From VoIP provisioning to hosted PBX optimization, our in-house team helps you resolve issues faster and scale smarter.
Who to Reach and When
New to TELIN?
Sales & Quoting
Billing
Tech Support
Emergency After-Hours Support
TELIN offers emergency after-hours support for critical issues. If you’re facing a service-impacting problem outside business hours, call our main support line and follow the prompt for emergency escalation.
Important: If the issue is caused by TELIN infrastructure, emergency support is free of charge. If the problem originates from the partner's setup or external environment, support may be billable.
Partner Enablement: Training & Transition Support
TELIN offers hands-on support for new system transitions and ongoing usage, including manuals, step-by-step tutorials, and personalized training.
Self-Help Knowledge Base
Access our rich and ever-growing Knowledge Base packed with technical walkthroughs, sales guides, pre-sales support materials, configuration steps, and troubleshooting advice. All publicly accessible.
Whether you're looking to solve a complex issue, explore best practices, or get up to speed on TELIN offerings, the Knowledge Base is your go to resource.
Webinars & Technical Training
Need Support?
Find the right contact fast in our Support Directory.
