Privacy Policy

Last Updated: September 11, 2025

At TELIN Systems Inc. ("TELIN", "we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with us—whether you're browsing our website, working with us as a partner, or using our services across the United States, Canada, or Australia.

We comply with all applicable privacy legislation, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada
• General Data Protection Regulation (GDPR) in the European Union
• California Consumer Privacy Act (CCPA) and similar laws in the United States
• Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)

1. Information We Collect

We collect personal information in various ways:

a) Information You Provide

• Full name, email address, company name, phone number
• Billing and payment details
• Account credentials for our Partner Portal (One.Console)
• Survey or form submissions (e.g., Partner Success Program, AppStore interest)
• Support inquiries or feedback

b) Automatically Collected Information

• IP address, browser type, operating system
• Cookies, pixels, and web beacons
• Site usage data and analytics

c) Information from Other Sources

• Authorized distributors and resellers
• CRM and marketing platforms (e.g., Zoho)
• Public business directories and referrals

2. How We Use Your Information

We use personal information to:

• Deliver, manage, and improve TELIN services
• Process orders and payments
• Provide partner onboarding and support
• Communicate updates, offers, or service notices
• Ensure compliance with applicable laws and agreements
• Conduct internal reporting and analytics

Where required by law, we will obtain your express consent prior to processing your personal data.

3. Legal Basis for Processing (GDPR - EU Residents)

If you're located in the EU or UK, we only collect and process your personal data under a lawful basis:

• Consent – for marketing, cookies, and forms
• Contractual necessity – to provide the services you've requested
• Legal obligation – compliance with tax, billing, or regulatory authorities
• Legitimate interests – internal security, fraud prevention, and business operations

4. Sharing Your Information

We may share personal information with trusted third parties, such as:

• Payment processors and accounting providers
• CRM vendors
• Telecom partners and vendors (when relevant to your solution)
• Legal or regulatory authorities (when legally required)

We do not sell personal information to third parties.

5. SMS Privacy Policy

Privacy Policy:
Telin Systems respects your privacy. We collect your personal information, including your mobile phone number, when you opt into our SMS program. We use this information solely to send you Account Alerts and Transactional messages as described in our Terms and Conditions.

We do not sell, rent, or share your mobile information with third parties for their marketing purposes. Your data may be shared with service providers strictly for the purpose of delivering messages on our behalf.

You can opt out at any time by replying STOP to any of our messages. If you have questions about your data or want your information deleted, contact us at [email protected]

6. International Data Transfers

TELIN operates across Canada, the USA, and Australia. Your information may be stored and processed in any of these countries. We implement safeguards such as:

• Data processing agreements
• Standard Contractual Clauses (for GDPR compliance)
• Encrypted transmission and access controls

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

To exercise any of the above, please email [email protected] .

8. Cookies and Tracking

Our website uses cookies and similar technologies for functionality, analytics, and remarketing purposes. You can control cookie settings via your browser or opt out of tracking through our Cookie Policy.

9. Data Security

We use physical, technical, and organizational safeguards to protect your data:

• TLS encryption
• Multi-factor authentication
• ISO27001 certified infrastructure
• Access logging and monitoring

10. Data Retention

We retain personal data only as long as needed for business, legal, or compliance purposes. Once no longer necessary, data is securely deleted or anonymized.

11. Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before engaging.

12. Changes to This Policy

This policy may be updated from time to time. Changes will be posted on this page and, where appropriate, communicated via email or notices.

13. Contact Us

For questions or privacy concerns, contact:

TELIN Systems Inc.
Email: [email protected]
Website: www.telin.com