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  • Transform Your Contact Centre Analytics & Cloud Communications

    Powerful call analytics, real-time insights, and flexible cloud telephony solutions from Dimensions Technologies — Available via the TELIN One AppStore.

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Built for Modern Contact Centers. Powered by Dimensions. Delivered by TELIN

Your clients demand visibility, performance insight, and flexibility across today’s voice environments —that’s why TELIN partners with Dimensions Technologies, a trusted provider of contact center analytics, real-time dashboards, and cloud communications solutions designed for service provider and enterprise platforms.


TELIN is an approved Dimensions partner, delivering advanced analytics and contact center capabilities that give you real-time and historical insight into call activity and agent performance without adding operational complexity. Whether you’re supporting cloud-hosted or on-prem voice deployments, Dimensions provides a scalable, flexible solution that integrates cleanly into modern UC and telephony environments.

Why Choose Dimensions Technologies ?

Advanced Analytics & Real-Time Visibility for Modern Contact Centers


CallVault provides a secure, cloud-based call recording and retention platform that helps organizations meet regulatory and compliance requirements without added infrastructure complexity. Designed for service providers and enterprises, CallVault ensures call data is captured, stored, and accessed securely, while supporting scalable deployments across modern telephony and UC environments.

Key Features:

  • Real-time dashboards and customizable wallboards for live visibility into call activity, queues, and agent performance

  • Advanced historical reporting and analytics to uncover trends, optimize staffing, and improve decision-making

  • Customer experience and service-level monitoring to track responsiveness and SLA performance

  • Supervisor dashboards, alerts, and notifications for proactive operational management

  • Contact center performance and agent activity monitoring to support quality and efficiency

  • CRM integration and workflow enablement including Salesforce Lightning integration

Why Buy CallVault from TELIN?

All-in-One Access

Quote, demo, and deploy Dimensions directly from TELIN one.console, alongside your SIP trunks, PBX hosting, hardware, and billing.

Curated, Secure Solutions

Dimensions is vetted for security, compatibility, and performance to meet TELIN’s AppStore standards—ensuring reliability, quality, and partner trust.

Effortless Vendor Engagement

Engage directly with Dimensions for demos, solution design, and pricing—no middleman, no delays—while TELIN provides Tier 1 support and partner enablement.

Simplified Billing

All Dimensions charges appear on your TELIN invoice. TELIN manages billing consolidation, taxation, and remittance.

Enterprise-Grade Reliability

TELIN enforces SLA standards and ensures credit eligibility in the rare event of service disruptions.

Channel Protection

Vendor agreements prevent direct solicitation of end users, protecting TELIN partners and preserving your channel advantage.

Who Benefits from Dimensions?

Dimensions Technologies is designed for a broad range of organizations that require real-time insight, performance visibility, and control across voice and contact center environments:

  • Service Providers & MSPs looking to add advanced analytics, dashboards, and contact center capabilities as value-added services

  • Contact centers & customer support teams needing real-time visibility, SLA tracking, and performance monitoring

  • Enterprises seeking centralized insight into call activity, agent performance, and customer experience across locations

  • Supervisors & operations teams focused on resource management, trend analysis, and proactive issue resolution

  • IT and operations teams requiring scalable analytics solutions that integrate with modern telephony and UC platforms

Looking for deployment guides or technical documentation?
Learn more

Need More Than Phones?

With Telin’s one.console platform, you can access everything you need to grow and manage your telecommunications business seamlessly. Our portfolio boasts an array of cutting-edge offerings, including:

SIP Trunks

Efax

Cloud Hosting

Fanvil, Yealink & Snom Phones

Cyberdata Devices

3CX Addons

Peplink Solutions

Robust White-Label Billing Platform

All these solutions are available through one intuitive, centralized platform — one.console. From provisioning to billing, everything you need to optimize and scale your business is right at your fingertips.